Vision Statement: Service
Department aims to ensure existence of an adequate and effective
service network through which quality service can be provided
to maximum number of Toyota and Daihatsu customers nationwide
for achieving customer satisfaction, optimizing dealers’
performance and supporting sales to enhance brand equity.
Customer Satisfaction is the corner stone of our policy.
After Sales Services are provided to customers nationwide
through a network of franchised dealers who operate on ‘3S’
basis (Sales - Service - Spare Parts). IMC has 28 dealers
in 16 cities. Over 200,000 Service jobs were handled by
dealers (cumulative) during last 12 months period.
To ensure Quality Service, IMC monitors adequacy of dealers’
infrastructure in terms of facility, manpower and equipment.
Availability of trained technicians equipped with state
of the art computerized diagnostic equipment and special
Service Tools ensure repair quality. Our Service network
has a total number of 663 repair stalls/ bays (344 number
General stalls and 319 numbers Body and Paint Stalls) to
conveniently accommodate Toyota and Daihatsu vehicles for
any Service need.
Much emphasis is laid on training and development of Service
Staff at our dealerships. Training courses are conducted
for Technicians, Service Receptionists / Advisors and Managerial
staff round the year at IMC Service Training Center. To
enhance our own capabilities, IMC Training Instructors and
Technical Staff also receive ongoing overseas training.
In our relentless pursuit of excellence, we strive hard
and work together with our dealers, for a high level of
professionalism and for doing things the “ Toyota
Way”.
In addition to a quality product, our Service Network offers
our valued Toyota and Daihatsu customers (amongst others)
the following facilities and services in after sales:
- Reliable Service / Quality Repairs.
- Courteous and Professional dealing
- Comfortable environment
- Warranty Services.
- Maintenance packages.
- In- House repair facilities for a wide variety of repair
jobs.
- Genuine Parts and Toyota Motor Oil
- Loyalty incentives.
- Towing Services etc.
- Collision Damage Repairs / Insurance Services.
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